Intake and Access Officer

  • Mental Health Association Of Central Australia
  • Alice Springs NT
  • Annual Salary: $71,508 - $76,776 dep
  • Annual Leave: 6 weeks plus leave loading
  • Accommodation: N/A
  • Vehicle: N/A
  • Additional Leave: 11 days personal leave per year
  • Extras: Access to salary packaging, annual wellbeing allowance of $400




MHACA is a specialist psychosocial recovery and mental health promotion organisation with a
strong presence and reputation in the community. We strive to make a difference in the lives of
people with a mental illness by supporting participant-driven mental health recovery and assisting
communities and organisations to actively improve their mental health and well-being.
Our psychosocial support services and educational programs aim to enhance the mental health and
wellbeing of people living in Central Australia through a range of programs and activities including:

• NDIS funded support coordination, capacity building, living skills and social and recreational
• Individual support to people experiencing mental illness.
• Tenancy support to people who are homeless or at risk of homelessness.
• A day program offering group activities and peer support.
• Mental health promotion to reduce stigma and raise community awareness.
• Support remote Aboriginal communities to build awareness and community capacity to
implement suicide prevention strategies.
• Training in mental health first aid, suicide intervention, workplace health and related areas
• Advocacy for improved services at local, state and national levels.

Primary Objective

The Intake and Access Officer is the key point of contact for access to MHACA’s services and assists
members of the community to navigate the mental health service system. This role also provides
support to eligible participants to test their eligibility for the National Disability Insurance Scheme

Key Responsibilities

The Intake and Access Officer will:

• Be the key point of contact for enquiries about and entry to MHACA’s services.
• Respond to queries and support people to identify and access appropriate supports in the
• Build knowledge in the community about the mental health service system including NDIS
in a proactive and supportive way, to ensure each participant is equipped to understand
where they are most appropriately supported.
• Conduct Intake processes in accordance with MHACA’s procedures.
• Work closely with the clinical team to support access to MHACA’s services and support
engagement in assessment and referral processes.
• Facilitate internal and external referral processes.
• Support and assist eligible participants to submit an Access Request Form (ARF) or
equivalent to the NDIA.
• Identify, request and collate evidence to ensure the participant is assessed accurately by
• Support participants in preparing for and participating in NDIS planning and review
• Develop and maintain relationships with clinical agencies and other community support
agencies to ensure collaborative evidence sharing.
• Resource other MHACA team members and participants in relation to NDIS access
• Actively participate in the organisation’s quality, safety and risk management systems.
• Any other duties which may reasonably be expected in relation to the role.

MHACA Website


For further information please contact Kelly Dennis on (08) 8950 4600 or

Applications must address the Selection Criteria and include a resume and contact details of 2
current referees. Please forward to:

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