Operations Manager

  • Ngnowar-Aerwah Aboriginal Corporation
  • Wyndham, WA
  • Annual Salary: $105,000 - $115,000 dep
  • Annual Leave: 6 weeks
  • Accommodation: 3BR house at nominal rent
  • Vehicle: Shared for work purposes only
  • Additional Leave: Negotiable
  • Extras: One return airfare per annum for employee and immediate family after first 12 months of employment



A unique opportunity has arisen at the Ngnowar Aerwah Aboriginal Corporation (NAAC) for a passionate and driven Operations Manager at our organisation, located in Wyndham, some 100 kms from Kununurra and 2,200 kms north-east of Perth.

The person sought will bring excellent professional knowledge and experience relevant to managing the delivery of a range of preventative and rehabilitative alcohol and other drug programs and services, and possess people management skills and experience of a very high order.

The position is:

  • a permanent, full-time role with the leading employer based in Wyndham, WA, offering
  • a generous remuneration, including a 3-bedroom house, car allowance and other benefits, and
  • a rare opportunity to exercise personal and professional growth in both managerial and applied clinical AOD practice and to contribute to the continued growth and success of an important Aboriginal organization that has over the past 40 years established its status and resilience locally and regionally.

Bring your operational talent and skills to this role:

The Operations Manager leads operational excellence and drives the performance of all of NAAC’s services and programs. Reporting directly to the CEO, this role is a key senior leadership position with a broad mandate to manage operations and provide commercial and people leadership across NAAC.

What the role entails:

Provides leadership, direction, and management of the day-to-day operations of the services and programs, fosters a collegiate culture and regularly shares information to promote a strong and cohesive service team.

Leads and implements the effective and efficient design and management of workflows and workloads to ensure technical and administration staff effectiveness and productivity.

Drives a dynamic and innovative culture within service and program teams where individuals inspire each other to continuously deliver exceptional outcomes and care for our clients.

Provides ongoing support, guidance, training and mentoring to an established team of Service Managers and Program Coordinators.
Monitors and reports on the viability of all services and programs to ensure the effective and efficient utilisation of finances, technical services, human resources, space and equipment.

Assists in the development of the revenue, operating, capital budgets and long-term forecasts in line with business plans, including participation in the monthly P&L reviews and provides regular progress, performance reports and updates to the CEO and Board.

Actively supports and champions NAAC initiatives to drive culture, quality, efficiency and access, taking on a leadership role within specific projects in consultation with the CEO, key funding bodies and other stakeholders.

You will have the following experience and attributes:

Experience in operational management in similar sized organisations.

Knowledge of (or willingness to learn) mental health, AOD and FDV issues in regional and remote contexts, and best practice approaches to addressing them.

A highly developed and demonstrated understanding of cultural competence, clinical governance, contract management, service design and delivery.

Experienced in developing strong community partnerships, and in working closely with state and federal government agencies to administer funding agreements.

Proven ability to manage cross functional teams, including experience overseeing, monitoring and developing staff and services.

High level interpersonal skills enabling positive staff engagement and productive relationships with a wide range of internal and external stakeholders.

High level communication skills, including an ability to listen actively, positively influence others, negotiate constructive outcomes, and resolve disputes.

Able to strategically plan for and manage NAAC operations with vision and integrity.

Able to prepare and present accurate and informative data and reports.

Able to effectively handle competing priorities.

Eligible to secure National Police Check and Working with Children clearances.

What’s in it for you:

Take an active part in NAAC’s presence in the region.

Connect with a thriving close-knit culture and community.

Extensive opportunities to work, mix and play with the local Balanggarra people and contribute to community cohesion.

Live amongst spectacular and ancient landscapes.

Supportive environment with encouragement and challenge to reach your highest potential both professionally and personally

Who we are:

We are an organisation of 76 trained professionals and support staff providing valuable and restorative care and support for individuals and families affected by alcohol and other drugs. We work closely with local and state agencies to offer opportunities and a high standard of care for the Aboriginal people of Wyndham and the surrounding area.

Our four service sites provide comprehensive support including emergency accommodation, residential rehabilitation, night patrols and enrichment programs. We proudly employ local Aboriginal people and enjoy making a positive contribution to our community through active involvement in projects and events.

Application Package:

If you’d like to make a difference, join us at NAAC. For further information or to request a Job Application Package please contact Susan at sue@senseihr.com.au. We are hoping to fill this role quickly.

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